Refund And Cancellation

Alankar Studio - Refund and Cancellation Policy

Effective Date: 16/10/2023

We want to ensure that your shopping experience with Alankar Studio is enjoyable and worry-free. Please take a moment to familiarize yourself with our Refund and Cancellation Policy.

1. Cancellation Policy

1.1. Order Cancellation

You may cancel your order within 2 days of placing it, provided it has not yet been processed or shipped. To cancel an order, please contact our customer support team at +91-8890098535.

1.2. Custom and Made-to-Order Products

Custom-made or personalized products may have different cancellation policies, as they are often manufactured to order. We will inform you of any specific cancellation terms when you place an order for such products.

2. Refund Policy

2.1. Eligibility for Refunds

Refunds are issued under the following conditions:

  • Order Cancellation: If you cancel your order within the specified timeframe (as described in Section 1), you are eligible for a full refund.

  • Product Defects or Damages: If you receive a product that is defective or damaged, please contact us within [Specify the number of days] of receiving the product. We will assess the issue and may offer a replacement or a refund.

  • Non-Delivery: If your order is not delivered within the specified timeframe and it is determined that the delay is due to our error or that of our shipping partner, you may be eligible for a refund.

2.2. Non-Refundable Items

The following items are typically non-refundable:

  • Custom-made or personalized products (unless defective or damaged)
  • Products that have been used, altered, or damaged by the customer
  • Shipping costs (unless the refund is related to a shipping error or non-delivery)

2.3. Refund Process

Refunds will be processed within 7 working days after we have approved your refund request. The method of refund will be the same as your original payment method unless otherwise agreed upon.

2.4. How to Request a Refund

To request a refund, please contact our customer support team at +918890098535. Provide your order details, the reason for the refund, and any relevant evidence, such as photos of damaged products.

3. Contact Information

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team at +91-8890098535.

By placing an order with Alankar Studio, you acknowledge and agree to the terms outlined in this Refund and Cancellation Policy.